FAQ's

Where do you ship?

All over India

How long till my order gets dispatched?

Depends upon the products, usually all the orders are dispatched within 2-3 working days

What is the estimated delivery time?

Within Maharashtra, 2- 3 working days & Outside Maharashtra, 5-6 working days 

Do you accept COD?

Yes, cod available on all orders.

For orders upto 1000rs : COD (60) & orders above 1000rs : COD (80)

How can I track my order?

You will receive the tracking details via email or SMS once the order is shipped 

Can I cancel my order?

Cancellations are possible if your product is not shipped. Sometimes orders get sent out before we can process the cancellation.

What happens if I receive the wrong item or want a refund on my order?

If there’s an issue with your order -- if it’s the, wrong color, defective -- then send us an proper unboxing video of your order (unedited) , we will notify you whether you are eligible for refund or replacement.

Whatever complaints you have notify us on our email shop@novuscreation.com

Happy Shopping !!