Return Policy

Returns & Exchanges

For your order to qualify as a return or exchange:

  • You must raise a return request by emailing us on novuscreations.3d@gmail.com within 24 hours of receipt of your order
  • Product packaging, labels & tags must not be tampered with
  • Product must be in perfect condition
  • Exchanges will be processed only once the product has been received in our warehouse and has been checked for quality.
  • Refunds will only be processed for damaged or defective products. Please note the shipping charge won’t be refunded
  • Orders will be eligible for return or exchange only after we get a proper unboxing video of within 24 hours
  • Please note return shipping charges will be bared by the customer and not the company.
  • Most importantly we don’t accept returns on customers likes or dislikes. Returns is only accepted if product is wrongly received or damaged when received.