Return, Refund and Cancellation Policy

Return Policy:

Products are eligible for return if they are received in a damaged or defective condition. The same needs to be conveyed to our team within 7 working days of receiving the package. Post verifying we will ensure a brand new replacement is shipped to you at no additional cost. Please make sure that the original product tag and packing is intact when reverse pick up is made.

Cancellation Policy:

If unfortunately, you have to cancel an order, please do so within 24 hours of placing the order. Simply email us at novuscreations.3d@gmail.com with your order number mentioned in the subject line.Return/cancellation is not allowed in case of customized product as product once manufactured tailored made for you cannot be accepted back.

Our team takes the utmost care with respect to the quality of each product and tries to ensure that the item reaches you safely. However, we understand that sometimes fragile items are damaged during transit. In such cases, reach out to us within 7 working days from the date of delivery.

Ph: 9987690671 (10 AM - 6 PM)

Email: novuscreations.3d@gmail.com

In case of any queries regarding the product you wish to order, feel free to reach to us and explore entire product catalogue, photos and videos via WhatsApp. Our WhatsApp number is +91-9987690671.

Refund Policy:

The refund policy is applicable in case the replacement of a damaged product is not available. In case of online paid orders, the refund will be made back to the same bank account used to pay for the order. The refund would be credited within 7-10 working days from the date of cancellation of the order. Alternatively, refunds can also be done via PayTM.

About Novus:

Welcome to Novus, a place to find unique gifts under one single roof. ‘You can’t buy love, but you can buy customized presents and that’s kind of the same thing’

Who are we:

We are a team of innovative, dedicated and hardworking individuals whose sole motive is to create out of the box gifts and experiences for our customers. We are the curators of quirky customized products which are an eclectic mix of your favorite superheroes, themes and lot more! All our products are of high-quality added with a personal touch to it.